Terms & Conditions

Standard Septic Tank Cleaning:

  • Allows for up to 1 hour to set up, remove waste from septic tank and cleanup.
  • Allows for removal of waste to Treatment Plant.
  • If further time is required due to access to the tank, it will be billed at $100p/h
  • If tank access is limited by any of the following:
    • Locked Gates
    • Blocked Driveways
    • Unstable Driveway / Vegetation that is unsuitable for a heavy vehicle to navigate
    • Obstacle on or in the immediate area of the septic tank

The job will be continued if possible with any extra time billed at $100p/h or the job will be abandoned with a charge of 50% of Quoted Price.

Standard Drain Unblocking:

  • We have allowed for up to 1 hour of hydro blasting.
  • We have allowed to provide our FREE Draincheck* Service (*Terms and Conditions Apply see our website for more information)
  • We have allowed for sanitization of area around overflow up to 4m2 but not including removal of overflowed waste.
  • We have allowed for travel to site and back.
  • We require access to a water source that the client will provide. If this is not possible please let us know ASAP and we can arrange an alternative.

Note: If a drain unblock is unsuccessful we can CCTV camera drain, potentially diagnose issue and locate issue above ground at clients request (Additional costs will apply)

Standard CCTV Inspection:

  • We have allowed for up to 1 hour of Labour.
  • We have allowed to provide a copy of the video footage
  • We have allowed for sanitization of area around inspection point up to 4m2
  • We have allowed for travel to site and back.
  • If there is a blockage or issue with the pipework we cannot guarantee that we will be able to camera the whole drain.
  • We have not allowed for more time due to pipework being inaccessible.

Other Terms:

  • Payment is due within 7 days from date of invoice.
  • Payment terms include 50% payment prior to beginning the job and the remaining amount upon completion (For jobs over $5000).
  • In the event of project delays beyond our control, additional progress payments may be required at our discretion. Full payment is necessary before issuing final documentation.
  • The installer will not be responsible for any damage to underground services that were not clearly located by the owner before excavation begins.
  • The designated agent will make every effort to exercise reasonable care, but cannot be held liable for unavoidable damage to paths, lawns, gardens, etc.
  • Prices remain valid for a period of 3 months from the moment of signing or accepting this proposal. It is important to note that orders cancelled without sufficient notification may incur cancellation fees.
  • All our work is covered by a 12 month guarantee on workmanship. Materials supplied by us have a manufacturer guarantee of not less than one year.
  • Unless stated otherwise we have made no allowance for any location or relocation of any additional services.
  • We have not made allowances for any unforeseen services or obstacles.
  • Drain Check is only for the purpose of checking if the drain is clear, any further usage of the CCTV camera will be charged to the client. Sometimes drains are impossible or difficult to camera, in these circumstances we reserve the right to refuse a free drain check. The complementary service does not include sonar location services and the client will not be provided the footage in any form.